[54b8b] ^F.u.l.l.% *D.o.w.n.l.o.a.d* Service Management Made Simple: Second Edition - Gregory Marchand *PDF^
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Service management made simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer service experience, improving customer satisfaction, hiring and retaining quality employees, shop equipment, and financial analysis are covered in detail.
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Service made simple celebrates its third year working with elite servicenow partner, contender solutions. Service made simple will be presenting at the colorado it symposium on may 6, 2020. Service made simple rolled out our newest process, nov 2019, ocm shadow it / business technology purchase management.
Make enterprise service management (esm) simple with usm published on april 9, 2020 april 9, 2020 • 23 likes • 3 comments.
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Service management made simple delivers easy-to-implement industry best practices in an easy-to-read format. Creating an extraordinary customer se written by an automotive industry expert and former toyota business consultant, this book is for automotive repair shop owners and managers who want to grow their business, improve customer retention.
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In the 2nd edition of the popular service management made simple, greg marchand discusses these concepts and more in a simple, easy-to-understand, easy-to-implement format. Chapters have been added describing the best marketing practices and using key performance indicators.
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